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This website is only to help people who are facing issues with their router(s) configuration. We are no way related to official sources. For any personalised support, directly contact your vendor or join their forums or ask them for paid support.
You will find some free source of information here in this website (http://routerloginnetgear.com/). You can follow the steps mentioned to rectify the basic problems with your wired or wireless routers.
Be on line with http://routerloginnetgear.com