Whether you’ve just plugged it in or you’re experiencing a sudden outage, it’s not uncommon to encounter issues with your Netgear Wireless Router.
Fluctuations in network connectivity from your ISP or internet service provider, a power surge, or a spike in traffic can all contribute to interruptions in your service. Some issues come from user error.
Some issues come from user error. Other issues arise from your outdated firmware.
Before you end up trying to navigate the maze of the Netgear support, try some simple solutions at home. Below is a list of solutions to fixing hiccups in your connection that’ll get you back online and back to your life.
I Can’t Access the Internet
If all of your lights are steady and displaying the correct color, you might need to reset your device. If that doesn’t work, try going to “Settings” and choosing the option “Forget This Network“.
If that doesn’t solve your issues, you may need to look into the connection your router is making with your ISP.
Open up a browser and try connecting to www.google.com. If nothing happens, go to the router’s interface page at www.routerlogin.net. Go to Administration > Router Status. Find the label “Internet Port” and be sure you see a valid IP address.
If you see 0.0.0.0., your Netgear wireless router isn’t connecting to your ISP. Your next step might be to restart your network or call your ISP. Double check that your login and password to your ISP (if required) are set correctly.
My Connection is Too Slow
A slow connection is frustrating to deal with. If you watch movies or play games online, surely you’ve encountered slowdowns that have a negative impact on your experience.
There are some simple solutions to optimizing your connection speed to your Netgear wireless router.
Router configuration could be the source of your problems. If your router has QoS and WMM settings, you may want to disable one or both of these settings. In certain wireless configurations, disabling these two settings can increase your speed greatly.
Configuring upstream to QoS tells your router to prioritize data out. This can increase performance for gaming.
If you spend more time watching video or streaming from the web, consider prioritizing downstream with QoS.
No Connection In Some Rooms
You may be experiencing connection drops as you move from room to room. This can be the result of a variety of issues. Basements are notoriously bad for signal bounce.
Be sure your Netgear wireless router is set up in the center of where all of your wi-fi action will take place. Putting it in the corner of your place might seem like the most aesthetically pleasing solution but your connection could suffer.
Consider your options when dealing with dead zones.
If it’s in your budget, I recommend getting a signal booster or a powerline network extender. Extenders use the existing wiring in the house to transmit wi-fi signals from your router to every corner of your home. This isn’t the cheapest solution but it’s much better solution than trying to rewire your house.
Wi-fi repeaters are an alternate and cheaper solution.
However, instead of boosting the signal with house wiring, they can only transmit the signal that they receive from the main router. You’ll receive a steady connection at a mere drip of what you’d get from your primary wireless router.
The Power LED Stays Amber
If you’ve had to reset your router, it should come back to all green after a minute of being plugged in. You can disconnect then reconnect the power to see if the issue is resolved. Your next option is to reset the router to its default configuration and password.
Find a pin or a paper clip and locate the small reset button on the back of your Netgear wireless router. Press and hold the button with the small pin. After 20 seconds, release the button and allow the router to reset.
Following this process, your router’s default IP address will be 192.168.1.1 and the password will be set to “password”. Type the IP address into your browser to change or update your configuration settings.
Can’t Connect Wirelessly
Are you having trouble finding your wireless network in your device’s list of networks? Check to see if the wi-fi LED on your router is lit. If not, there may be a toggle button to turn it on.
If you’re still having issues, look at the wireless settings for the router. Find an ethernet cable and connect your computer directly to the router. Log in using the router’s IP address. It may still be set to the default 192.168.1.1. Go to Basic > Wireless. Select “Apply” once changes are made.
If you see your network but the connection is weak, try adjusting your distance from the router.
You should be at least 6 feet away but within a reasonable distance of the router. See if this improves signal strength. Remove any objects you see that might be getting in the way of your signal as well.
Other Netgear Wireless Router Issues
So you’ve updated your firmware, you’ve reset your router, and still nothing? It might be time to call tech support for any issues not covered in this guide. Before you drop an hour or two on the phone with support, go through our Netgear setup guide and see if you’ve missed anything.
Even someone with years of experience with IT products is sure to overlook a common issue in the frustration of troubleshooting. Don’t fret. You’re not the first person to encounter this problem and you won’t be the last.
If your issues still persist, don’t hesitate to contact us or search through our blog for more common solutions to common problems.