If you’ve got a Netgear router and are looking for some troubleshooting advice, you’ve come to the right place.
Today, we’re breaking down some of the most commonly reported Netgear issues, and providing simple fixes and workarounds to help you solve them.
If you’re in need of Netgear support, read on!
1. No Internet Connection
The Issue: You’re installing a Netgear router, but you don’t have an Internet connection detected on your phone line. Another scenario is that you don’t currently have an Internet connection device that you can hook up to your router.
The Solution: Keep in mind that while Netgear products enhance your Internet connection, they do not supply the connection itself. To solve this issue, you’ll need to ensure contact with an Internet Service Provider (ISP).
Your ISP will provide you with an Internet connection to get you up and running. For a list of cable, DSL, and broadband providers, click here.
2. No Internet Access
The Issue: You’ve verified that you have Internet access, but you’re still not connecting to the Internet with your Netgear router.
The Solution: If your ISP confirms your Internet connectivity, the issue is probably with your router connection. You’ll need to log on to your router. If you are able to log in, go ahead and run the Smart Wizard, part of Netgear support.
If the Wizard discovers a dynamic IP address, clicking on the “Test” button will take you to the Netgear test page. This page is online, so if you’re able to access it, you have Internet connectivity.
Check that your router has a valid IP address. You can verify this under the “Internet Port” section of the Test Page.
If there’s no IP address listed, your next step is to run a power cycle of your network. There’s a short how-to here.
3. Lost Internet Connection
The Issue: You’re online and everything is going well, and suddenly, you lose your Internet connection. You might realize that you can’t access your websites, or your first signal might be that the Internet LED symbol on your Netgear router has turned to an amber color.
The Solution: This is one of the most common Netgear support issues, and is relatively simple to diagnose. Try the following steps. If one step works, you’re good to go! No need to complete them all.
1. Make sure your devices are connected, and everything is securely plugged in. Sometimes, a loose cord is the culprit.
2. Try power cycling your network to refresh your connection.
3. Download your router’s latest firmware, then follow your router’s instructions for updating the firmware manually.
4. If Steps 1,2, or 3 didn’t work, you may need to reset your router. We’ve detailed all the steps to perform this function here.
Additional Netgear Support and Resources
If you’re still experiencing connectivity issues with your Netgear router, you’ve come to the right place.
We’re experts in Netgear login and we’re here to make set up, install, and implementation a breeze.
Feel free to browse our blog for step-by-step guidance on some of your common Netgear topics, then contact us or leave a comment below to join the conversation!